Purpose & Overall Relevance for the Organisation:

The Process Excellence teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation. They will validate the existing processes and procedures and identify areas for improvement. The team will support the ongoing transition projects acting as process managers/subject matter experts. They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams. They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.

The Global Process Specialist will be aligned to one of the GBS Global Process teams and will provide business and operational support for the whole team, as it sets and delivers the solution strategy and roadmap for an end-to-end business solution globally. He or she will be supporting the projects and operational execution of global tasks ensuring compliance with the global process design and other continuous improvement initiatives driven by the team.

Key Responsibilities:

• Support with operational execution of globally owned R2R processes (e.g. MEC process and global task, Smartclose tool)


• Track, analyse and support implementation of continuous improvement iniatives with globally owned R2R processes


• Ensure documentation of supported global proceses are available and properly updated


• Support the transition of activities and ensure knowledge retention


• Provide coordination and business support for the Global Process Owner and their team


• Support the preparation of project status and tracking templates, reports and communication material


• Coordinate content on collaboration platforms and maintain tools


• Coordinate meetings and workshops

Key Relationships:

• All colleagues within assigned Process Excellence team


• Global and Local Accounting & Controlling teams


• GBS Operations


• GBS Cross Functional Standards team

Knowledge, Skills and Abilities:

• Ability to work in a fast paced environment with different international cultures


• Good numerical and analytical skills


• Good communication skills especially when interacting with different levels of business


• Ability to travel, domestic or international, as required


• Fluent English (verbal and written),
  
• Strong MS-Office skills (Word, Excel, PowerPoint)


• SAP FI/CO knowledge of advantage

Requisite Education and Experience / Minimum Qualifications:

Four-year college or university degree with focus on Business Administration, Communication or related areas, or equivalent combination of education and experience