Purpose & Overall Relevance for the Organisation

:

Global Business Services (GBS), the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.

GBS prioritizes executing transitions, process and solution roadmaps. Implementing one service framework, performance measurements and GBS customer board. Furthermore, GBS is driving the implementation of Robotics Process Automation (RPA).

It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model

The Order to Cash (O2C) stream is one of five global streams who is designing and implementing end to end services & solutions as Global Process Owner (GPO). GPO’s can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.

GBS Operations operate by executing Global Process Owner services and solutions.

O2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer.

Scope of O2C:
Credit- and collection management

Dispute management

Customer master data

Retail & E-COM cash reconciliation

Order management

Billing/ invoicing

Key Responsibilities and General Accountabilities

:

Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on O2C stream, other streams and markets.

Work towards the GBS priorities, KPI’s, OKR and overall GBS roadmap

Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on O2C

Develop and implement process standardization, harmonization and automation by applying the 6-2-1 Methodology

Manage and execute process improvement initiatives on demand (e.g. build of a bad debt provision process, create a harmonized cash remittance process)

Manage and execute new O2C systems/ technology/methodology roadmap and process change, upskill, train and execute (i.e. BSR, ARIBA and High Radius, Concur)

Support and Contribute at selection of tools, techniques and systems according to architectural requirements and demands

Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements.

Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes

Lead medium sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and support sustainability of solution.

Provide expertise for O2C areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams

Possess ownership of O2C processes and act as a subject matter expert.

Support to the definition of policies, accounting standards and guidelines for process improvement

Manage and execute adaption of Group Finance Manual (including IFRS) into GBS operations centers and non GBS markets to secure standardization while ensuring compliance

Support the internal controls process and advice on improvement areas

Partner and collaborate as business partner with operations center, Corporate Finance, Management and market finance within the assigned area of responsibility, understanding customer needs and requirements (i.e. accounting, financial reporting, policy group finance manual interpretation, data governance/principles)

Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options

Support O2C change management through design and delivery of prototype tools, with other functions and streams to operationalize accordingly

Ensure standardized data management processes and drive data quality improvement actions

Support business process stakeholders on the analysis of master data processes, proposing relevant improvements and facilitating the successful implementation

Provide expertise for operational processes or (master) data related queries with your expert knowledge

Develop and implement adequate communication packages to present derived results, recommendations and solutions

Manage compliance and global process guidance

Key Relationships:
GBS VP’s

GBS O2C Director

Global GPO O2C, S2P, Controlling and Reporting, H2R

Operational O2C Teams in Operations Centers

GBS Global Governance

Corporate Finance, Corporate Accounting, Corporate Treasury & Taxes

Support Functions, i.e. IT

Other business function: Global Operations, Brand Marketing, Sales (Wholesale/Retail/e-com), HR

Finance markets

External system providers/ consulters

External contacts/ corporates for knowledge sharing and trends

Knowledge, Skills and Abilities

:

Experience and understanding of GBS / Shared Services environments

Understanding of GBS processes

Understanding of the consumer goods industry

Understanding of the relevant O2C sub-processes

Experience in process design, process mapping, improving process quality, process review and compliance

Broad SAP SD knowledge, FICO a plus

Ability to apply continuous process improvement concepts and tools

Willingness to travel

High degree of customer orientation

Fluent in English (verbal and written)

Good communication skills and an international mindset

Ability to think strategically as well as tactically

Good analytical mindset

Cross functional and cross GPO mindset

Familiarity with project management, strong planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines

Ability to work independently

Understand the purpose and benefits of modelling as subject matter expert and contributes to usage of knowledgebase

Ability to coach, guide and manage teams in a trustful and proficient manner

Result orientation and pro-activity

Requisite Education and Experience / Minimum Qualifications:
Degree in Business Administration or IT or related areas, or equivalent combinations of educations

Minimum of 6 years of relevant work experience in Customer Service

Understanding of accounting processes

Experience in data management

Ideally experiences in shared service center organizations

Understanding & knowledge of regional and global market landscape and the respective customer

Project management experiences

Apply with your CV in English