Start: asap
Contact: [email protected]

DUTIES AND RESPONSIBILITIES:

Provide support to small and medium sized businesses using various channels (chat, email and telephone)
Provide pre and post-sales support for all self-service products
Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
Identify trends and solve problems facing multiple SMB clients
Deliver a positive attitude towards the brand
Maintain and update all job-related administrative forms.


REQUIREMENTS:

Native level Turkish, both oral and written. Fluent in English
At least 6 months Customer Service will be considered as an advantage
Eligible to work in EU or Portuguese residency status
Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills with solid negotiating skills
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Comfortable communicating over the phone
Ability to work independently, while being team player at the same time
Customer oriented role experience will be considered as an advantage
Academic degree will be considered as an advantage.


BENEFITS:
1069.22 EUR (w/ room), 1360.89 EUR (w/o room)
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.