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Junior Customer Success Manager Full-time

de Pipedrive Lisboa em Lisboa (Publicado em 12-04-2022)

Junior Customer Success Manager - French


We believe it takes great people to create a great product. That?s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 900 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
We?re looking for a French-speaking Junior Customer Success Manager to assist our customers whenever they need help making the most of Pipedrive?s product suite in our Lisbon office. In this role, you will get a chance to work with our awesome Customer Success team by ensuring our customer?s success and experience when using Pipedrive. If you?re a people person who loves problem-solving, we?d love to meet you!

Your new adventure:

    • Proactively manage relationships with a portfolio of accounts to maintain overall customer health

    • Drive usage and adoption to ensure customer success

    • Onboard customers and perform post-purchase product training

    • Advise customers on the most appropriate features for their specific business needs

    • Regularly hold meetings with key stakeholders to ensure goals are being met

    • Act as a point of escalation when required and help manage customer expectations

    • Identify new sales opportunities (up-sell or cross-sell)

Does this sound like you?

    • Fluency in English is required

    • 1+ year of proven experience with account management and up-selling

    • Strong communication and collaboration skills

    • A customer-oriented mindset. You understand what makes people tick and want to help them succeed

    • A skill for spotting patterns. You notice when a lot of people are running into similar issues and are happy to help solve them

    • A Bachelor's degree is a plus. Alternatively, rich work experience

    • Proficiency in French

Why Pipedrive?

    • A value-driven work environment where people come first

    • A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and Berlin

    • A team serious about getting things done while not taking ourselves too seriously

    • A world-class working environment full of the usual nice perks and some more

    • Freedom to execute your ideas with a passionate and motivated team supporting you

    • Flexible working hours as long as you?re there for your team members

    • Lots of room for personal and career development, with internal and external training opportunities

    • Competitive salary including all the benefits you?d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits - you can choose whether to use the credit on parking, public transport card, technology, etc.)

    • Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

We?re on the lookout for a French-speaking Junior Customer Success Manager, to join our Customer Success team, to ensure our customer?s success and experience when using Pipedrive.
If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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