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Customer Solutions Expert Full-time

de Pipedrive Lisboa em Lisboa (Publicado em 08-08-2022)



We believe it takes great people to create a great product. That?s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 1,000 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.




We?re looking for a French-speaking customer solutions expert to support, help and empower our customers . In this role, you will get a chance to work with our awesome support teams in clarifying all our customer's questions and queries. If you enjoy helping and would like to make an impact, we?d love to meet you!



Your new adventure:



  • Work with support team members to efficiently and quickly answer customers? questions

  • Assist customers via live chat and phone calls

  • Collaborate with other teams like product management and engineering to understand and advocate the use of new features

  • Identify issues and offer the appropriate resolutions

  • Help Pipedrive grow by turning existing and new customers into loyal fans




Does this sound like you?



  • Excellent customer service skills ? great listening, responsiveness, follow-through, further escalation, etc.

  • Some experience with software testing, root cause identification and issue documentation

  • Understanding of email systems, filtering, spam and mail integration

  • Basic understanding of relational databases

  • Ability to interact with other team members in support as well as other functional areas including product management and engineering

  • Fluency in two languages, French (mandatory) and another language

  • Some knowledge of sales ? leads, opportunities, deal tracking and reporting

  • Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM

  • Experience with helpdesk tools like Freshdesk, Zendesk etc.




Why Pipedrive?



  • A value-driven work environment where people come first

  • A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and Berlin

  • A team serious about getting things done while not taking ourselves too seriously

  • A world-class working environment full of the usual nice perks and some more

  • Freedom to execute your ideas with a passionate and motivated team supporting you

  • Flexible working hours as long as you?re there for your team members

  • Lots of room for personal and career development, with internal and external training opportunities

  • Competitive salary including all the benefits you?d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits - you can choose whether to use the credit on parking, public transport card, technology, etc)





Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.


We?re on the lookout for a Customer Solutions Expert - French to support our amazing customers and to join our Support team in Lisbon.




If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.




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