Our customer is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh. The company was founded in 1899, and it has always been a family-owned and run company.

Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the happy city of Lisbon?

We have the perfect opportunity for you!

The Role

As a customer advisor specialist in this project, your daily responsibilities will include:

Provide first contact resolutions to customer queries

Offer specialized customer support through written and phone communication

Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner

Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

Create an amazing customer experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

Your profile

Native or proficient level of French (C2)

Advanced level of English (at least C1) both verbal and written

Strong communication skills ? with excellent phone conversation skills, attentive listening, and superior writing skills

Analytical and problem-solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Portugal

Benefits

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging company-wide initiatives, including our SitelFit wellness program

Job stability

Life-long skills and experience

Excellent work culture

Location

Lisbon, Portugal