As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances .

Responsibilities

Responsible to follow the direction of management and provide feedback

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)

Ensure excellent customer satisfaction

Respond to inbound customer requests, document relevant case information

Your Profile

For non-EU residents, it is mandatory to have a valid work permit

Previous experience in Customer Service or Sales is a plus

Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact

Excellent communication skills coupled with empathy and team spirit

Native or Proficient (C2) French and fluent English (minimum level B2)

What do we offer?

Relocation package ? accommodation in a shared apartment for 6 months and flight reimbursement.

Availability to work from home temporarily

Health insurance with a dental plan (after 6 months contract)

Competitive wages (14 monthly payments per year)

Additional Benefits

New and modern office located where the action is: Lisbon- Portugal.

We promote inter-company mobility to work at any of our sites around the world.

Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!

Work with adventurous people from over 15 nationalities

Location

Lisbon (Portugal)