For one of our customers, the role of Cybersecurity Operations Administrator is to analyze requests and proceed to implementation or manage changes on Cybersecurity solutions/services, liaising with requesters for any further question, or rejecting requests that must not be accepted, according to applicable policies and best practices.

He / She is responsible for ensuring proper configuration and run of all Customer Cybersecurity solutions/services, ensuring their maintenance and fixing vulnerabilities Responsibilities

Implement or control worldwide implementation and changes of all cybersecurity systems including firewalls, Cybersecurity SaaS solutions, IPS and anti-malware, proxies, remote access, VPNs, etc. either on-prem or in the cloud, in compliance with defined policies, procedures, and processes.

Develop processes and procedures with necessary, efficient and pragmatic workflows to streamline cybersecurity operations.

Validate the implementation of cybersecurity solutions suggested by the Project team, ensuring that all operational documentation is available, according to Handover process.

Define and update which critical operations require to be executed in a 4-eye principle.

Define and enforce roll-back procedures either global or specific to each change in order to execute them in a fail-safe way, to protect our business continuity.

Still, in case of failure to apply a change, lead appropriate investigation to understand the root-cause of such failure, and how to avoid its reoccurrence during future similar operations.

Escalate technical issues to all necessary L3 contacts, for instance within Cybersecurity Advisory & Projects team.

Manage on-call duty responsibilities to support off hours and weekend operations as needed (shared mailboxes, external accesses, monitoring alerts/warnings handover).

Communicate planned / emergency changes to all other necessary departments (including Applications and Infrastructure teams), along with all potential impacts.

Develop trust-based relationships with requesters to fully understand their needs and implement necessary changes, while ensuring proper cybersecurity risk management and seeking for consensus.

Ensure compliance with information security standards, policies and procedures. Implement industry best practices and solutions and communicate appropriately on it.

Experience

Provide hands-on technical expertise in Cybersecurity Operations (including fine-tuning) ? Checkpoint Firewall, AlgoSec (Firewall Management), Cybereason (EDR), Cisco IronPort (Mail security), Menlo (Proxy), Symantec (DLP), Boldon James (Classification), Azure Cloud, CyberArk (PAM), Rapid7 (Vulnerability Management), Cortex XSOAR (SOAR), Elastic SIEM, ServiceNow (Service Desk), O365 Suite, MS Active Directory.

Demonstrate analytical problem solving and investigation skills.

Prioritize workload ? this role will involve significant multitasking.

Distinguish malicious (hacking / malware) activity from other issues.

Demonstrate excellent communication (English compulsory. French, Spanish, German or Portuguese would be a benefit) and interpersonal skills, ability to coordinate and build effective relationships.

Be curious and demonstrate self-learning abilities. Attention to details, fast learner and excellent communication skills.

Demonstrate motivation to integrate multidisciplinary international IT teams, work in a matrix and multicultural organization.

Act in a result-oriented manner.

Qualifications

Bachelor's degree required and 10+ years of experience working with design, installation, integration and operations of Cybersecurity solutions.

Hands-on technical expertise in Cybersecurity operation and admin experience of systems/network/Cybersecurity solutions , including optimization of the efficiency of such systems.

Expertise in the area of LAN ( routers, switches, authentication servers, firewalls, EDRs, IDS, WIFI equipment, telephony/TOIP, and all associated protocols ) and WAN ( Internet Gateways, RAS, load balancers, proxies, DLP systems, vulnerability solutions, Clouds ).

Implementation experience with Cybersecurity solutions, including cloud solutions (Azure, Infrastructure-as-a-Code, etc.).

Summary of mandatory requirements

Experience: Bachelor's degree and 10+ years of experience working with design, installation, integration and operations of Cybersecurity solutions.

Languages: English

Start: This is a freelance position. We are looking for freelancers that are able to start ASAP.

Duration: 6 months contract (+ possible extension)

Location

Lisbon (Portugal) - Full remote work for the moment but then on-site work will be required.