Client Manager | Trainee

(m/f) | Lisbon

About Vortal

VORTAL is a leading e-Sourcing and e-Procurement solutions provider connecting thousands of public and private buyers with an international community of qualified suppliers worldwide.

VORTAL has offices in Lisbon, Oporto, Frankfurt, Milan and Madrid.

We help our clients in their digital transformation journey, with our modular solutions and our extensive range of services.

Job Description

Vortal?s global customer support and sales on the supplier side is led by our Business Network Team, which we are reinforcing. Delivering pioneer solutions and valuable services on top of open data, market intelligence and procurement interoperability, this unit has the mission to improve customer experience and help SMEs working with the public and private sector, nationally and internationally, increasing the number of business opportunities, improve competitiveness and maximize their commercial performance.

We do our mission by a customer success approach, specialized by market clusters, to manage the full customer journey from onboarding to customer loyalty, with the help of an external partner with focus on ensuring customer success and satisfaction, and increasing the annual recurring revenue.

In this role you will have the opportunity to manage a portfolio of clients and develop expertise about customers from different sectors of activity, in a multi-national context, and think upstream to provide clients with new services and solutions and enable them to become long-term users and ambassadors. We are currently looking for someone who is passionate about sales and customer success, in a hybrid human-digital approach, pursuit goals and knows what it means to go ?above and beyond? to delight our broad community of clients.

Responsibilities

· Develop expertise about customer clusters expectations, collecting information and contacting clients.

· Monitor customer portfolio engagement and usage to implement animation activities.

· Plan, implement and monitor customer care, customer success and sales activity.

· Pursuit the objectives of upsell and cross sell sales to customers.

· Collaborate in the management of the customer success team (internal and external partner).

· Challenge the status quo and identify new opportunities to increase value and process efficiency.

· Work together with marketing setting and tuning customer journey activities to increase customer loyalty.

Education

· Degree in Management, Marketing, Communication Sciences or equivalent.

Experience

· Recent Graduate/Master

· Experiences in working inside a Sales Department and a Commercial team is valorized

Skills & Knowledge

· Ability to work in team, being ambitious and proactive;

· Critical and analytical spirit, fast-learner, with great communication skills!

· Quality Focus, Problem Solving, Documentation Skills, Multi-tasking

· Dynamism and results oriented;

· Autonomy and Accountability;

· English proficiency (required), Spanish proficiency (valued).

· Comfortable in Excel (valued)

Why joining Vortal?

· Get more responsibility and professional growth: you will have the chance to propose, plan and implement your ideas, getting the resources and the accountability for the results;

· Faster career growth: you will get exposure to challenges providing you the opportunity to deliver bold and impacting results in the company, accelerating your career growth;

· Join an international and fast-growing business: we are present in 12 countries with an international team from +10 different nationalities;

· Competitive salary package: Salary, fringe benefits, working benefits and variable bonus according to results.

More about Vortal

VORTAL is rated by Gartner in the Magic Quadrant for Strategic Sourcing Suites, mentioned by Forrester and Spend Matters as a top player in the market and has been consecutively distinguished as one of "100 best companies to work in Portugal" in surveys carried out by Everis and Exame Magazine. Vortal is also distinguished with the ?Excellency Index? by Neves de Almeida and Human Resources Portugal as ?The Best Place to Work? in the IT, Telcom & Media sector.

Vortal is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team.

Duração do contrato: 9 meses

Prazo de candidatura: 30/06/2021

Data de início prevista: 21/06/2021

Tipo de oferta: Full-time, Estágio

Benefícios:

• Cartão/Ticket refeição
• Horário flexível
• Seguro saúde
• Trabalho remoto

Horário de trabalho:

• De segunda à sexta-feira
• Horário flexível
• Período diário

Teletrabalho:

• Sim