Technical Support Advisor (German market)



Would you like to boost your career working in digital marketing? Do you like online advertising and new technologies? If you are motivated, creative and open-minded, we would like to meet you! Experience living abroad, start your digital marketing career at Google Ads and enjoy the great Portuguese lifestyle.



German Technical Support Expert for Online Marketing Platform



About the Company:



Join the #1 in online advertising platform with current annual revenue of more than 100 billion US dollars. It can place ads both in the results of search engines like Google Search and on non-search websites, mobile apps, and videos.



Your Profile:



- German is your language and you are fluent in English B2

- You have a high school degree or a bachelor's degree

- You have an interest in online marketing products

- You are a strategic thinker

- Experience in technical troubleshooting, is a plus but not mandatory



Your Responsibilities:



- Assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat and social messaging channels

- Understand the business goals of the clients and support them through a chat system

- Provide high-quality customer service

- Adapt the brand’s voice and tone

- Respond appropriately to customer escalations and escalate issues

- Respond to inbound customer requests, document relevant case information



What is in it for you?



- Intensive training for all new employees

- Full-time position

- Be part of a multicultural team and work in a great environment

- Competitive Salary

- Performance Bonus

- Signing Bonus (€3000-paid in 4 times)

- Permanent contract (3 months of trial period)

- Work future workplace will be in a modern office in Lisbon

- Private health insurance (after 6 months of the contract)

- Get real career opportunities within the company

- Your relocation is organized by the employer including the reimbursement of the initial flight expenses, the accommodation and much more!



If you are a true team player, willing to work in an international team at one of the biggest tech companies in the world, apply now to this job offer and make your move to sunny Portugal!