Customer Service Representative (Dutch market) for bol.com in Lisbon


We are looking for Dutch speakers to provide high-quality customer service for a webshop! If you are excited to assist and support people, don't miss this chance to be part of a multicultural team.



About the Company


This e-commerce from the Netherlands offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY. The store serves over 11 million active customers in the Netherlands and Belgium and offers over 23 million items.



✅ The Profile

- Your first language is Dutch and you are fluent in English (spoken and written).

- You enjoy working with customers, and you have excellent communication skills.

- You have an international mindset.

- Experience in a contact center role is a plus.



✅ Your responsibilities

- Identify and resolve customers' needs.

- Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, and refunds.

- Use a multichannel approach to speak with customers (voice, email, social media).

- Handle calls from customers who have ordered or bought product/s.

- Offer support on queries regarding product availability.

- Assist with clicks and collecting orders.




✅ Benefits

- Full-time position.

- Competitive salary and performance bonuses

- Extra incentives.

- Real growth opportunities to progress in your career.

- Receive a bonus for referring your friends.

- Relocation Package for candidates coming from abroad.



✅ Live and work in Lisbon, Portugal
Are you craving a change of pace? Ready for an exciting new chapter in your life? Look no further than Lisbon, Portugal!

- Immerse yourself in Lisbon's sunny beaches and world-renowned cuisine.

- Take advantage of the city's vibrant economy and job opportunities with top multinational companies.

- Immerse yourself in Lisbon's rich cultural and historical heritage, from stunning museums to ancient architecture.

- Join the friendly and inclusive community that makes Lisbon one of the most welcoming cities in Europe.

- And with Lisbon's central location, you can easily explore the best of Europe and beyond.