Job Details

What you will do:

The primary role of a Level 3 Technical Support Specialist is to assist global service teams in resolving complex installations and system performance related customer issues in a timely manner with a primary focus on RFID (radio frequency identification). The ideal candidate must be highly motivated, able to multitask, and show determination in resolving problems with the goal of complete customer satisfaction.

• Provide advanced level of technical support for RFID products, Electronic Article Surveillance, Traffic Intelligence, via direct calls, emails, remote diagnostics, and on-site level 3 support


• Frequent interfacing with project management, engineering, and service


• Manage escalated problem accounts through to resolution


• Work with engineering team testing hardware, firmware, and software solutions


• Generate technical bulletins and technical tips for distribution


• Generate detailed trip reports and product test reports


• Review technical documentation for accuracy and clarity


• Track and record support metrics as defined by management


• Attend and or manage product or account related conference calls, webinars, and in-house meetings as the subject matter expert


• Travel both domestic and international may be required.

What we look for :

Required

• Knowledge of Radio Frequency Identification (RFID)


• Working knowledge of RF


• Knowledge of AM technologies


• High level understanding of electronics


• Working knowledge of networks. Experience with setup, configuration, and troubleshooting of IT related hardware (routers, switches, servers)

• Excellent troubleshooting and problem-solving skills


• Excellent verbal and written communication skills - Fluent in English; both written and verbal


• Excellent interpersonal skills


• Excellent organizational skills


• Self-motivated, able to work alone or in a collaborative team environment

Preferred

• University degree with 5+ years? work-related experience.


• Network certifications a plus

Who we are:

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.