Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Cloud and Network Services business group is a growth engine for Nokia. Our focus is to create value for both service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models as demand for critical networks accelerates.

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Fault Management takes end-to-end responsibility for troubleshooting and corrective maintenance of Network problems, ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements. It is completely responsible for full fault management in the network from alarm surveillance till resolution.

As part of our team, you will

• Provide technical support with a bent of mind towards trouble shooting as part of 24×7 Emergency/Outage handling.


• Liaises with Customer Care organizations regarding Network outages.


• Fault Localization/Correction/Verification* resolution from remote delivery center.


• Real time alarm analysis and take ownership and support in closure of all critical & emergency faults.


• Preparation of RCA/Incident summary for internal referral.


• End to End support for Resolve care cases till closure.


• Responsible for Remote AT of BSC/RNC.


• Fault/Alarm handling of Nokia BSC & RNC fault troubleshooting.


• BTS/ NodeB commissioning and troubleshooting knowledge.


• Coordination with internal/external customers and operation teams for resolution/restoration.


• Supports end-end support, coordination and control of assigned Trouble Tickets.


• Providing incidents reports and RCA for the outages in the network.


• Ensures planned outages are carried out/rolled back in maintenance window.


• Carry out preventive proactive measure to improve network availability and reducing MTTR.


• Follow NOC procedure / process and ready to work in 24×7 environments.


• knowledge of RAN and BSS Elements (Flexi BTS/MR BTS/Node B/eNode B/RNC/BSC).


• Understanding of E2E topology with different interfaces like IuB, IuR, IuCS, IuPS, O&M etc..


• Trouble Ticket & Works Order Admin.

Technology: SRAN, 2G/3G/4G/5G, BSC, RNC

Product: Nokia Flexi BTS/MR BTS/Node B/eNode B/RNC/BSC GSM-R

Your skills and experience

You have:

• Fluent in English (speaking/writing)


• Product Knowledge


• Technical Knowhow


• Operation Knowhow


• Troubleshooting Knowledge


• Project Skill

It would be nice if you also had

• Creativity


• Process Management


• Drive for Result


• Customer Focus


• Decision Quality


• Self-Development

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World?s Most Ethical Companies by Ethisphere


• Gender-Equality Index by Bloomberg


• Workplace Pride Global Benchmark


• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia?s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

#LI-Hybrid