Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Primary Responsibilities:
Provides Partners with Guidance and acts as Trusted Advisor

• Helps Partners during the presales to deployment lifecycle on a range of technical topics. Guides Partners? thinking through active listening, questioning, and reflecting. Provides vital insight and seamless service to help define needs and then provide advice within area of expertise.
• Consults Partners through courses of action by helping to find appropriate solutions to enable new customer sales or optimization of existing customer deployments
  
• Builds lasting relationships through effective technical engagement in Consulting Services, enhancing Partner Experience and helping build Partner competency and capacity.
• Cultivates Trusted Advisor Relationship to accelerate Partner adoption and productive use/development of Microsoft solutions.

Delivers 1:1 Technical Consultations to aid with Technical Presales and Advisory Services

• Performs scoping activities, reacts confidently on Partner requestsrequests, and set up proper expectations.
• Takes on requests with medium to high level of complexity and resolves them in a timely manner.
• Delivers 1:1 remote consultation service with good efficiency regarding preparation, deliverydelivery, and admin time.
• Contributes to technical triage and technical reviews in the area of expertise.

Maintains Solution Area Readiness and Technical Expertise

• Maintains up-to-date technical / industry knowledge and demonstrate ?Experienced? or ?Expert? technical expertise in the of ERP Aarea and the underlying technologies.
• Shares knowledge and resources globally.
• Develops best practices for Solution Area and develop/ deliver internal tech-talks/ brown-bags at level to improve team readiness.

Qualifications

Knowledge, Skills, and Abilities:

• Languages: native/fluent English are mandatory; multi-advanced language is a plus.
• Exceptional oral, written, presentation, and interpersonal communication skills in English, multi-advanced language is a plus.
  
• 5 years of experience in supporting / consulting customers, partners or technical services related roles
  
• Good product knowledge on Dynamics 365 Finance, Dynamics 365 Commerce and Dynamics 365 Supply Chain Management.
  
• Good understanding on the design and architecture of Dynamics 365 Project Operations
• Good understanding of Microsoft Dynamics Lifecycle Services (LCS)
• Power Platform know-how is an advantage
• Exposure to LOB integration scenarios with SAP, Oracle, Salesforce would be a plus.
• Current Microsoft certification(s) in the technologies supported
  
• Demonstrate critical thinking and ability to develop strategic ongoing customer and partners relationships.
• Enjoy teamwork, and actively contribute to their peer group as well as our partner account teams.
• Cloud adoption competency: Possess the knowledge and personal conviction to articulate value proposition of cloud technologies.
• Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for Partners.
• Advanced technical problem-solving skills
  
• Openness and Wwillingness to learn multiple new different technologies across different Solution Areas

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.