Microsoft is currently undergoing a massive growth in CSS organization, and we will increase our teams within all Azure technologies. The below mentioned requirements are split per technology groups, therefore if you identify yourself with one of the categories, we would like to meet you!


Please note that there are multiple vacancies based in numerous locations.




Support Engineer/Senior Support engineer




Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.




Support Engineers (SE) and Senior Support Engineers serve as technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.


You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.




Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.




Unlocking New Possibility, Azure Stack Hub:


Azure Stack is an extension of Azure, bringing the agility and fast-paced innovation of cloud computing to on-premises environments and enabling a truly consistent hybrid Cloud with global regions, service provider offerings, nd enterprisae customers using Azure and Azure Stack. Our vision is to offer Azure services virtually everywhere. Azure and Azure Stack enables customers to unlock completely news scenarios and business opportunities. We bring together the best of edge and Cloud. From factory floors, cruise ships, to oil fields, customers can address latency and connectivity while enabling efficient decision-making. Customers in regulated industries can develop in Azure with flexibility to deploy and manage global applications seamlessly to meet regulation and policies, all without having to change code.


https://www.youtube.com/watch?v=81HQwPu0MSM

Responsibilities

An Azure Stack Support Engineer at Microsoft is an exciting & challenging role in the resolution with highly complex, technical, and escalated support incidents related to supporting Azure Stack customers via phone, web, email, chat and other support channels covering various development and deployments.


The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers, Partners, and Microsoft.


https://www.youtube.com/watch?v=S5Qbq3CT1pA&feature=youtu.be




We are looking for talents that:

• Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.


• Demonstrate critical thinking, strong communication skills and ability to develop strategic on-going customer relationships.


• Enjoy teamwork, and actively contribute to their peer group as well as our customer account teams.


• Are available to work critical cases as needed on a 24x7 basis or through an on-call model.


• Can work weekend coverage as needed.


• Does not mind the occasional domestic and international travel.

Qualifications

Requirements:

• Scripting skills in PowerShell


• A working knowledge of the fundamentals of cloud computing.


• Good knowledge of Virtualization concepts and virtual system administration


• Good knowledge of Hyper-V configuration and administration


• Some experience with LDAP, Security, OS Internals concepts


• Some experience with networking concepts such as VIPs, Load Balancing, DNS, VPN


• Any experience with Microsoft Azure would be valuable


• Any experience with Open Source platforms and technologies would be useful


• Full Professional Proficiency of English language both verbal & written

We welcome applications from all potential & passionate professionals who really want to pursue their technical career with customer interaction in the world of Support Engineering.




... we would love to hear from you




Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.




Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.