Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Escalation Engineers (EE) investigate and solve critical, complex, and highly technical issues using mostly code-level techniques - like trace and source code analysis, debugging tools, reverse engineering techniques and other sophisticated diagnostic tools. EEs are responsible for driving Product Engineering engagement. They handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as key collaboration point for support teams.
In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Responsibilities

• 
  Handle highly complex, political, financial, executive level cases - as business demands
• Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
  
• Manage engagement with Product Engineering for Support-raised escalations
  
• Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
  
• Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
• Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Language Qualification
English Language: confident in reading, writing and speaking.
Interested in being on the cutting edge of Cloud Services? Then come join Microsoft as an Embedded Escalation Engineer (EEE) working with Azure Databricks, and other Scale Analytics technologies.
We are building an engineering team within support to be ?the? differentiator in the marketplace and need the best and brightest to take our Scale Analytics solutions to the next level.
Qualifications
To be successful in this role, the following skills and experience is desired:
Required Qualifications:

• Experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.
• Experience in one or more of the following:

o Microsoft Azure Platform:
o Cloud Computing
o Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal)
o Databricks
o Java, JavaScript, Python, R, Scala, REST concepts, C/C++ and debugging
o Experience with Hadoop or another Big Data/Analytics technology
o Knowledge of Service oriented architecture

• Familiarity with development: tools, language, process, methods, troubleshooting

o Experience with Data Integration solutions and services

• Development/Coding:

o Experience with C#, JAVA, .NET, PowerShell, CLI, Kusto SQL
o Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product

• Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions

Preferred Qualifications:

• Experience in a Tier 2/3 environment is preferred
• BS in computer science or engineering or equivalent industry experience is preferred.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Soft Skills:

• Passion for technology and customer supportability
• Leadership - handle technically challenging and politically hot customer situations
• Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearly and concisely to a general audience
• Ability to drive meetings and discussions remotely with authority
  
• Ability to develop and nurture relationships over long distances and remote technologies like Skype
• Ability to partner within virtual teams and execute multiple technical initiatives simultaneously
• Ability to work collaboratively with the Engineering teams to drive architectural changes to improve stability of environments
• Ability to prioritize core role responsibilities vs. other work requests received
  
• Logical and critical thinking
• Ability to deal with ambiguity under continual deadline constraints

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.