Company Description:

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Job Description:

• Help solve technically complex, strategic/high-profile or long-running customer cases.

• Responsible for the customer support experience .

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming).

• Create and maintain incident management.

• Drive technical collaboration and engagement outside of the team (Product Engineering teams/Services/Support/Regions).

Qualifications:

- Language Qualification:

• English Language: confident in reading, writing and speaking.

• Bonus: French/German/Italian or Spanish Language: fluent in reading, writing and speaking.

- Required: Windows System Administration/Configuration, including a good basic understanding of:

• Registry

• File Storage

• User Accounts & Access Control

• Event Logs & Auditing

• Performance/Resource Monitor

• Networking (TCP/IP)

- Experience in one or more of these areas strongly preferred:

• Hyper-V management and VM deployment

• Clustering

• Resilient Storage technology (clustering, storage spaces direct)

• Storage Networking (RDMA, DCB and PFC, TOR switch) experience

• Windows Update management

• Kerberos and delegation

• Azure Portal User Experience

• Automated installation of Windows

• Server management tools

• Windows Admin Center

• Windows backup and VSS

• Active Directory topology and management

• Network Tracing and analysis

• Network Virtualization (Hyper-V, SDN)

• Troubleshooting performance issues using PerfMon and other tools

PLEASE, APPLY HERE: https://smrtr.io/6Q9Bh

Tipo de oferta: Full-time

Benefícios:

• Cartão/Ticket refeição

Horário de trabalho:

• Período diário