Company Description

We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.

We are Claranet and if you share our beliefs, we are looking for you!

Job Description

Responsibilities Include:

• Provide in-depth technical support for customers via telephone, written correspondence, or electronic service.
• Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
• Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
• Provide exceptional customer service in politically charged environments.
• Represent the company professionally in customer and partner onsite visits, where travel may be required with little advance notice.
• Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 ?on-call? responsibilities and weekend work.
• Present technical content to various audiences including customers, partners, and internal stakeholders.
• Provide consulting services to partners and customers to increase product market share.

Qualifications

Required:

• Experience with one or more Big Data Products and Services:
• Azure Databricks
• Hadoop, Spark

• Experience using Linux
• Developer Experience in one or more of the following programming languages Python, Scala, Java
• Experience with one or more of customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.

Experience in two or more of these areas desirable:

• Programming & debugging experience
• Practical understanding of any Relational Database Management System (e.g., SQL Server)
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of the company
• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
• Ability to distil, prioritize and act on feedback from a variety of sources
• BA/BS degree in Computer Science or other science-based field with significant computing content

Language Qualification:

English Language: confident in reading, writing, and speaking

Additional Information

Local: Lisboa

PLEASE, APPLY HERE: https://smrtr.io/6yP3y

Tipo de oferta: Full-time

Benefícios:

• Cartão/Ticket refeição

Horário de trabalho:

• Período diário