Mastercard operates the world?s fastest payment processing network, connecting our partners in more than 210 countries. Over 2BN people use our products every day, everywhere and we want use our technology and expertise to make those safe, simple and smart. That?s has never been more exciting than today. We truly believe that we have to contribute to a sustainable future in everything we do. Our global efforts involve advancing corporate sustainability programs, conducting business in an open and transparent way and promoting environmental stewardship in our business and beyond.

Into the dynamic and growing Western Europe Division where the payment and consumer banking industry is undergoing significant changes with increasing regulation, competition and nationalism, the Portugal Country Manager (CM) is responsible for the general management of the branch office in the Portugal from a customer, employee and regulatory perspective in the country and is accountable for the business proposition in the Portuguese market.

Reporting into the Division President - Western Europe, the Portugal Country Manager, as a leader in the business, has the accountability for the business objectives. He/She will define the country strategic direction, together with regional leadership & will contribute to the overall growth and success of the company through growth initiatives and implementation of the company strategy , working with broad set of partners, including banks, acquirers, payment enablers, government, retailers, in order to accelerate digitization of payments, increase acceptance, develop new payment flows investments.

Role

Financial Objectives

• responsible for the profit and loss ("P+L") of all MasterCard's business in Portugal in delivering the revenue budget/targets in line with the Western Europe requirements; accountable for financial compliance, expenses management and maintenance of acceptable audit standards .
  

MasterCard representative with customers, business partners, external relations

• Customer Relationship Management for all accounts operating in the market; the Country Manager provides business direction to the national and regional accounts which report directly into him/her, provides support to the Global Accounts operating in the country, and remains the key partner for all topics and questions related to the domestic scheme.
  
• Provides leadership for the tactical and strategic approach to market (customer marketing, marketing campaigns, channel development, public relations, media and press, company brand and image) for consistency in engagement, distribution and fulfillment locally.
  

Regulatory

• Accountable for MasterCard as a sales representative office operating in the country/ies; is the prime representative to local PORT authorities and industry boards in line with the Corporate regulatory and public affairs strategy
  

Employee Relations/Management

• Responsible for all employees working in the market/country, providing business guidance to the employees of business groups and functions present in the sales rep office ("dotted line reporting")
  
• Responsible for communications locally in line with Corporate communications strategy and content
  
• Accountable for resource optimization (local operations) and for the health and safety regulations and matters such as legal reporting requirements, working with appropriate support functions
  

Country Operations

• Responsible for the workplace environment and related employee satisfaction
  
• Serves as an "advisory" for business leaders and remote management (together with HR and Finance) for business groups and functions operating in the country to ensure consistency of business objectives and operations
  
• Monitors overall employee performance against objectives and pursues corrective measures with the appropriate management, as required.
  
• Ensures appropriate deployment of company policies, procedures and processes in the local country office(s).
  
• Exercises sound financial management; implement and monitor internal controls in the country operations.
  

Experiences

• Experience and proven track record of successful matrix management.
  
• Comprehensive experience executing and managing sales strategies
  
• Good financial acumen, revenue management and P&L experience
  
• Strong influencing, negotiation and conflicts resolution experience.
  
• Strong track record in commercial and consumer card business with global experience (ideal)
  
• Outstanding communication skills from a written, verbal and presentation perspective
  
• Solid experience of progressive sales and relationship management experience within the financial services or payments industry sectors.
  
• Education: Masters / Business School / MBA degree.
  

• LI-KV1
  

Due to COVID-19, most of our employees are working from home. We?ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we?re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.