We are looking for a highly qualified and motivated professional to join our client’s backoffice team with great written and verbal communication skills.
Responsibilities:
Answer phone calls, emails and texts from clients in a professional and respectfully way;
Provide precises information about products, services and specific questions;
Solve problems and find solutions to guarantee our clients satisfaction
Register and update the clients interaction in the right system;
Collaborate with the team in order to improve the service process and quality
Requirements:
Be fluent in french (C2 level)
Previous experience in customer service or contact center will be considered;
Ability to deal with challenging situations and stay calm under pressure;
Excellent skills in solving problems and empathize with the customer;
Basic knowledge in CRM systems and ability to learn about new technologies;
Flexibility in working hours and availability to work in rotating shifts;
We offer:
Opportunity to be a part of a International Company;
A dynamic and challenging work environment;
Possibility to desenvolve your professional skills
Training in the sector:
Do not miss this opportunity to improve your career in an exciting and dynamic sector. Send us your application today