ABOUT YOUR ROLE: 

Be a team player and contribute to a positive work environment! 

Ensure an exceptional customer relationship and customer experience throughout the entire customer journey. 

You will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc.) via email, phone calls and/or chats. 

Build a sustainable and mutually beneficial relationship between customers and the brand you represent. 

 

WHAT WE EXPECT FROM YOU 

Fluent German speaker. 

Knowledge of English level C1 (to ensure you are up to date with training and communication between departments and employees). 

Excellent communication skills and ability to work well in a team. 

Positive attitude and willingness to perform additional tasks. 

Customer satisfaction orientation and proactivity. 

Ability to deliver results independently and in often ad hoc situations. 

Ambitious to engage with other team members and share experiences. 

Well organized, valuing good work ethic and acting with integrity in every situation. 

Demonstrate reliability and trustworthiness. 

 

WHAT YOU CAN EXPECT FROM US 

 
Paid onboarding period of one month (1000 Net). 

Professional career progression and support throughout your career development. 

A multicultural and diverse environment with an excellent working environment. 

Team building activities organized by Cluster and/or its team members. 

Competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable). 

Salary paid in twelve or fourteen months. 

All necessary equipment will be provided by the company. 

Private medical insurance will be provided (after completion of the probationary period). 

Location: Lisbon 

Job Types: Full Time, Permanent (probation period of 6 months). 

Start date: 22.05.2023

Salary: 1,645 monthly gross (excluding performance bonus and/or other benefits) 

ABOUT US: 

Cluster is a young and dynamic company that is driven by bold ambition. Our journey began in 2020 with just two employees and today, we are proud to have a team of over 400 professionals, thriving in Lisbon and Barcelona. We have built a team to mainly support European markets and much more to come. 

 
Our focus is not only on Cluster’s growth but also on creating opportunities for our team members. Our close-knit team has always been an integral part of our company's DNA, and we aim to maintain this spirit even as we continue to grow and welcome new members to our team. 


At Cluster, you are not just another employee - you are a valuable team member who plays a vital role in our collective success. We are committed to supporting and empowering our team members to achieve their full potential and contribute to our company's growth, as well as their own personal and professional development. 

Still curious? Check our website: www.Clusterosl.com 

Here is a glance last anniversary.