Responsibilities:

Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.

Provide customers accurate and relevant information about products, services and promotions based on needs.

Educate customers to use all online self-service tools.

Comunication with the clients is done by chat and email.


Requirements:

Language skills: English C1 and German – C1 level (speaking & writing), other language is a plus.

Middle education degree.

PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills).

Communication skills – verbal and written: Communicates effectively over the phone and in written transactions.

Flexibility and shift work is required.

An experience in the contact service environment is a preferable advantage.


Benefits:

22.000 euros gross per year (divided in 14X months) + Food Allowance : paid monthly: 6,83 € per working day (paid in meal card free taxes)

Only 5% of the job is via phone.

Health insurance

Access to LinkedIn Learning

Access to Employee Assistant Tool

Fruit and coffee in the office

Birthday Day: 1 Extra leave day per year