Principal Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Principal Service Delivery Engineer focused on Data Protection in our Professional Services team in Portugal to do the best work of your career and make a profound social impact.

What you?ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers? priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:

• Be responsible for Dell Technologies Data Protection suite projects deployments, with high focus on CyberRecovery solutions, both form a design and an implementation perspective




• Problem solving tasks such as root cause analysis, performance analysis, predictive diagnosis, production readiness, health check and operational readiness.




• Be responsible for service level on projects deployed




• Develop and maintain direct customer and broader service delivery relationships




• Maintain awareness of all service matters and manage customer during high priority escalations




• Assist in implementing delivery management process improvements




• Target opportunities for growth within the customer environment

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here?s what we are looking for with this role:
Essential Requirements

• High level of experience in delivering services for Data Protections products, especially Networker, Avamar and Data Domain.




• Should have strong organizing and planning skills to oversee and efficiently implement program deliverables




• Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills.




• Customer-oriented with the ability to work independently and in a team based environment.




• 3 to 5 years of relevant experience




• Excellent Portuguese and very good English (written and verbal)

Desirable Requirements

• Experience in Cyber Recovery solutions




• Data Protection Automation skills




• Bachelor?s degree




• Strong proven ability to lead sub-teams.

Here?s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We?re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What?s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn?t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what?s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.