Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don?t check all the boxes? Apply anyway! We are focused on hiring the right people, not the ?right? cv.

It?s not about what you have done somewhere else, it?s all about what you are capable of doing here.

The Work You'll Do

Provide technical support on regular production issues, processes and procedures; resolve product and service concerns and/or opportunities by utilizing product knowledge and organization acumen. Support Level1 reps; act as the subject matter expert for multiple products and/or functions (confined to Sales, Use & VAT). Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions.

Note: Nothing in this job description restricts management?s right to assign or reassign duties and responsibilities to this job at any time.

Job Responsibilities

• Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures

• Respond promptly and professionally; analyze impact and scope to determine Level 1 and Level 2 issue resolution

• Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported

• Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service

• Document and communicate the results to internal and external users, corporate development, external business partners, and/or clients

• Identify user needs and requirements to existing and proposed system issues; document user requirements thoroughly via the Client Portal

• Maintain appropriate record of resolution through the CRM system

• Use Knowledge Management database to locate solutions to issues

• Ensure case notes thoroughly detail the problem and resolution are comprehensive of the issue and are documented professionally

• Provide technical expertise for industry standard, database applications. Review and communicate compliance obligations, highlighting client service opportunities and/or enhancements

• Stay current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings

• Remain proficient on operating systems, operations acumen, and daily operations

• Assist in developing internal documentation to support new features and procedures for product enhancements

• Perform other related duties as assigned

• Act with integrity and demonstrates ethical behavior in all matters with all stakeholders

• Takes full responsibility for ensuring internal and external customer satisfaction

• Demonstrate initiative, drive and determination to achieve results, success and growth

• Maintain a high level of energy, enthusiasm, engagement and commitment to action

• Develop trust and models open, candid, respectful communication and collaborative teamwork

• Demonstrate a high degree of self-awareness and commitment to personal development and learning

Organizational Alignment

• Reports to Client Support Supervisor

• This position has no direct supervisory reports

Qualifications

• Bachelor?s Degree Business, Finance, Technology or equivalent


• Tax Technology experience required


• Equivalent technical training & experience in client relations


• 1-3 years of experience with identifying, resolving and implementing system modification and enhancements


• Extensive working knowledge of relevant business operations functions


• Proven seasoned experience in the following skills:




• Troubleshooting and Analysis


• Technical


• Problem Solving


• Communication ? Verbal & Written


• Negotiation


• Communication


• Leadership


• Analytical




• Essential Job Functions:




• Interact effectively with teammates, colleagues and customers


• Comprehend and communicate complex concepts


• Concentrate, analyze and resolve complex problems


• Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements

Environmental Job Requirements and Working Conditions

• Primary office location ? Lisbon

• Position requires

o minimal (less than 25%) travel required both domestic and international to Sovos locations and events

• Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more. The company supports more than 8,000 customers, including half of the Fortune 500, operating in over 70 countries. Its SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout North America, Latin America and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.