Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.




Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. + = ??




We've been around since 2015, and we're serving over
9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.




Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants.




Gorgias helps e-commerce companies deliver excellent customer service at scale.




Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info.




Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. + = ??




We've been around since 2015, and we're currently serving over 5000+ e-commerce businesses, including Steve Madden, and Timbuk2.




This position is either fully remote (Pacific timezones) or onsite at our San Francisco office. Due to COVID and traveling restrictions, we don't offer relocation or visa sponsorship at this time.

Join us! Resistance is futile!

• You'll fit right in if you care about working on applications that are putting the customer needs first. At Gorgias, we work hard, so our customers have an easier job! We also like working with people that "get stuff done" and are confident about pushing their code to production many times a day. You're also one of those people that cares about becoming a better engineer and human every day. Learning never stops; we help each other get better!


• If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.


• By the way: this position is open to full remote from Europe #LI-REMOTE

About the Self Serve team

• Work with our newest team to build a set of empowering self-service features for our end users (our customer's customer).

As an example of current projects:

• a live chat with automated interactions for common requests (track orders, return order, cancel order...)


• a dashboard where end users can follow progress on all their orders, submit issues...


• a help center that will enable end users to solve most of their problems on their own

The tools we build will eventually be installed and used by thousands of shops around the world and billions of end-users!




As for technologies we use:

• ReactJS with Typescript


• Websocket and NodeJs workers


• Kubernetes

About You

• 3+ years of experience working with ReactJS and NodeJs


• At least one professional experience working with Python


• You've shown some level of ownership in previous roles/projects and love to tear down roadblocks alongside a collaborative team


• You've worked in a professional team environment

Nice to Have

• Experience with TypeScript


• Experience with WebSocket


• Experience working on live chat features or products is a big plus!

More info about the company:

• Raised our series A in November 2019: techcrunch.com/2019/11/26/gorgias-series-a


• Raised our series B in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/


• What our customers are saying: apps.shopify.com/helpdesk#reviews


• Our software stack: stackshare.io/gorgias


• Other positions: jobs.lever.co/gorgias

Company Perks and Benefits

• Competitive salary & equity (90th percentile of the market worldwide)


• 5 weeks of vacation


• Paid parental leave


• Latest MacBook Pro or equivalent


• Complimentary private health insurance (we use Alan)


• 50% of public transportation reimbursed (Vélib, Navigo, etc.)


• Personal credit card to buy lunches during the week (we use Swile)


• Get up to $700 to set up your workstation at home (working from home should feel breezy)


• Get up to $2000 of learning material (includes books, courses, training sessions, etc.)


• Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds

Engineering Team Culture




Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.




You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.




We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.




Why join us?





We're among the fastest-growing startups in the eCommerce ecosystem


We've built an extremely efficient go-to-market engine


Work with a talented team you'll learn a lot from


Join a company where automation, good & clean data are core beliefs shared by all




More cool things to know about Gorgias...

• 
  Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a


• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/


• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021


• We have a 4.8 rating on Glassdoor


• What our customers are saying: apps.shopify.com/helpdesk#reviews


• Our software stack: stackshare.io/gorgias


• Other positions: jobs.lever.co/gorgias

Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk




Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator




Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.