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Member Service Representative Full-time

de Ventask Portugal Lisboa em Lisboa (Publicado em 11-08-2022)

We are looking for a Member Service Representative to assist our customers with technical problems when using our products and services, on the Latin American market.


Member Service Representative responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who?s able to earn our clients? trust. You should also be familiar with help desk software.


Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities


  • Respond to customer queries in a timely and accurate way, via phone, email or chat;
  • Identify customer needs and help customers use specific features;
  • Analyse and report product malfunctions;
  • Update our internal databases with information about technical issues and useful discussions with customers;
  • Monitor customer complaints and reach out to provide assistance;
  • Share feature requests and effective workarounds with team members;
  • Follow up with customers to ensure their technical issues are resolved;
  • Gather customer feedback and share with our Product, Sales and Marketing teams;
  • Assist in training junior Customer Support Representatives


Requirements and skills


  • Native Spanish speaker + Proficiency in English is a mandatory requirement.
  • Experience as a Member Service Representative or similar Customer Support role.
  • Familiarity with our industry (contact center) is a plus.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.


FAQs – Member Service Representative (MSR) at Ventask – Sales & Communications Company


1.What does a Member Service Representative at Ventask do?


Member Service Representative Specialists process complaints and issues related to products or services. To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.


2. What are the duties and responsibilities of a MSR Specialist?


A MSR Specialist?s responsibilities include introducing relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services being offered.


3. What makes a good MSR Specialist?


A good MSR Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills. In addition, the ability to work in a high-pressure environment, a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly are also highly beneficial.


4. Who does a Customer Support Specialist work with?


A Customer Support Specialists work directly with customers to resolve various issues. They may work alongside a team of Call Center Representatives to pass on or receive information regarding customer needs.


5. As MSR which product/brand will I be representing?


Our partner is the German company “Emma – The Sleep Company”, founded in 2015 as an online platform for mattress sales. We are currently recruiting specialists in customer management to support the Latin American market (Chile / Colombia and Mexico).


If you would like to know more about MSR position, and you are interested in this opportunity, send us your cv and become part of our team!


Tipo de oferta: Integral/Full-time


Horário de trabalho:

  • De segunda à sexta-feira


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