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Coordinator, Tele Service Operations Full-time

de Brambles Group Lisboa em Lisboa (Publicado em 01-06-2022)



CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world?s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You?ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You?ll help change how goods get to market and contribute to global sustainability. You?ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model
.



Job Description



As Coordinator, Tele Service, you will work towards ensuring the coordination of the operations and tasks performed by our Third Party teams (call centre for Europe). You will also create reports for different stakeholders and work on continuous improvement for the different processes.



Major/Key Accountabilities


  • Support and work closely with Team Leads to seek for continuous process improvement, either through leaning processes eliminating waste and/or implementing automations to remove manual workload (with IT support from CHEP and 3rd party contractor)

  • Link with Business Analysts Team on Business Demand Reporting

  • SOPs and Work Instructions maintenance and follow-up

  • Training Lead support to the third-Party Call Centre Trainers

  • Ensure Contact Outcome and management Data Quality, accuracy and adherence to Work Instructions

  • Identify opportunities and contribute to improve processes

  • Participation in Team Projects and Initiatives

  • External Users Data Admin maintenance




What we look for


  • Salesforce, SAP, TMS knowledge desirable

  • Experience in supply chain, Logistics management or Customer Service

  • Good knowledge in MS Office tools such as Excel and Powerpoint

  • Previous experience in working with different diverse cultures and teams

  • Process-oriented mindset

  • Creative in providing potential solutions

  • Able to work independently, have a problem-solving attitude

  • Interpersonal savvy and team spirit




Languages


  • English and Portuguese fluency is required.




Preferred Education

Bachelors


Preferred Level of Work Experience

1 - 3 years


We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]




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