OVERALL PURPOSE OF JOB:

Responsible for overall strategy and delivery of command center team, which includes:

• command center mobilization and stabilization
• reporting, automation, insights framework and visualization strategy and execution
• staffing strategy, execution and governance
• execution of team?s role in business continuity plan
• financial reporting and governance, as this relates to staffing strategy
• internal and external stakeholder management

DUTIES AND RESPONSIBILITIES:

• 
  Ability to drive revenue and cost optimization through WFM staffing / planning strategy, execution, reporting and governance
• 
  Formulate and support execution of end to end staffing, reporting, automations and service management strategy
• 
  Ensure database and data visualization are available timely, are accurate and use latest technology available
• 
  Supervise direct and functional reports within site / contract assigned

Working Conditions

• 
  Minimal travel depending on project involvement
• 
  Europe Shift (Mid Shift)

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services ? all powered by the world?s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

KEY QUALIFICATIONS/SKILLS

• 
  Graduate with 4 years of related work experience
• 
  Proven track record of leading teams successfully
• 
  Thorough understanding of revenue and cost structure, as they relate to short term to long term staffing strategy
• 
  Ability to motivate teams and rally the group toward organizational goals
• 
  Excellent oral and written communication skills.
• 
  Manages medium-small sized teams and/or work efforts at a client or within Accenture

• 
  Requires analysis and solving of moderately complex problems.
• 
  Power to influence or complete assignments independently and ability to make decisions

JOB REQUIREMENTS

Functional competencies

Competency Name

Proficiency Level

(Refer Defn. below)

Comments

Root Cause Analysis and Action Planning

Expert (X)

Microsoft Applications

Expert (X)

Client Management

Experienced (X)

Operations Management

Skilled (S)

Cost Management

Skilled (S)

Proficiency Level

Definition

Trained(T)

• Attended a training course on this skill and/or has had brief exposure to this skill.
• Uses basic terminology in regard to the skill.
• Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.

Experienced (E)

• Moderate exposure to this skill and related work experiences.
• Can assist other team members with questions and problems related to this skill
• Applies skill (at basic level to work situations, with some guidance.

Skilled(S)

• Extensive exposure to this skill and related work experiences.
• Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.
• May train and/or direct the work of others in application of skill.

Expert(X)

• Regarded as a center wide resource on this skill.
• Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.
• Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.

Professional Competencies

Competency Name

Proficiency Level (Refer Defn. below)

Comments

Metrics and Reporting

Level 5

Program and Project Management

Level 5

Process Improvement

Level 6

Performance Management (Metrics & Status Reporting)

Level 5

Quality Standards

Level 3

Quality Management

Level 3

Big Data Analytics

Level 5

Proficiency Level

Definition

Level 1

Exhibits basic competency indicators occasionally.

Level 2

Exhibits basic competency indicators consistently and effectively.

Level 3

Exhibits competency indicators of medium complexity occasionally.

Level 4

Exhibits competency indicators of medium complexity consistently and effectively.

Level 5

Exhibits advanced competency indicators occasionally.

Level 6

Exhibits advanced competency indicators consistently and effectively.