Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd?s market in 1901. We employ over 4000 highly professional staff, have offices in 11 countries and customers all over the world.

Any business is only as good as the people it employs, and we employ the best in the business. We empower our people to provide the type of insurance solutions which are often too complex for other insurance companies, and aim to provide our customers with a level of personal attention that standard insurers might not be able to.

The role

The Insurance Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines/products the Policy Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.

Key Responsibilities

- Ability to identify areas where processes would need to be optimized. Focus on efficiency is fundamental
- Focus on Quality of deliverables and on the achievement of the SLAs
- Good prioritization skills and effective time management ability is required to be able to address the scope applicable
- Raise issues, errors and be able to appropriately communicate them. Be open to do things outside of the Policy Administrator role
- Develop and maintain excellent relationship with all stakeholders: internal and external
- Obtain the required knowledge to be able to perform all tasks at expected quality level
- Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines
- First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments
- Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring
- Execute other assigned tasks in a qualified and timely manner.

Key skills

- You will have a Baccalaureate qualification or at least 1,5 years experience in a back office/customer support role;
- Proficient in written and spoken English
- Good interpersonal skills with the ability to work as a member of various teams
- Curious, willing to learn and showing a challenging conventions spirit
- Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure
- Ability to organise and prioritise and plan workload to meet deadlines
- Demonstrating personal integrity; doing what they say they?ll do when they said they?d do it
- Personable, able to develop rapport easily and build relationships across and outside Hiscox
- Good Customer Focus
- Expresses a ?can-do? attitude
- Good Microsoft Excel level.

In exchange we give you:

- A 35h/week working schedule;
- Health and life Insurances;
- Pension Fund;
- Annual gym membership paid by us;
- Christmas hampers;
- Annual bonus.

At Hiscox we care about our people. We hire the best people for the job and we?re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past 2 years that working life doesn?t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

We look forwards to working with you!!

Job Type: Full-time