After Sales | Algarve
Portugal Homes, a leading estate agency with an AMI Licence 14414, and an APEMIP membership 5940, is currently looking for people to add value to our After Sales department. The After Sales department is a key market differentiator of Portugal Homes. We have designed a unique and unrivalled service tailored to our clients' needs. We have an in-house team that is solely committed to satisfying clients' needs post-purchase, and who guides them through every step of the way. We believe that by providing this service to all clients we are following our company's core values of honesty, trust and accountability, in everything we do - even after a client has made a purchase.



Job description:

Serves clients, selling products and meeting clients' needs.
Services existing accounts and establishes new accounts
Recommends changes in products, services, and policies by evaluating results and competitive developments.
Resolves clients' complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Drives sales through engagement with clients, suggestive selling, and sharing service knowledge.
Updates managers by consolidating, analysing, and forwarding daily action summaries.
Provides product, promotion, and pricing information by clarifying clients' requests, selecting appropriate information, forwarding information, and answering questions.


Skills:

Advanced customer focus and customer service skills
Great verbal and written communication skills
Ability to remain calm and in control of a situation
Microsoft Office and other useful software


Requirements:

Experience working in a call center
English Fluent


How to apply:

Please send us your CV in English to [email protected], with your name and position in the email's subject