We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). We have a new project started on April 2021 in Lisbon for a big player in the oil and gas industry.

Main Responsibilities

Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below ?

• Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.

• Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month-end accruals, generate month-end reports.

• Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.

• Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required

• Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.

• Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders

• Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits

• Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities

• Update Global Smart Form; Travel & Entertainment expense report review

• Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.

• Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.

• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.

• Attend customer calls, emails, chat and respond to requests.

• Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.

• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.

• Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.

Functions

• Invoice Management including
• Billing
• Dispute Management
• Account Setup & MDM
• AR including
• Collections & Cash Applications
• Ledger Account Management
• Customer Inquiry and Service Request handling
• Client Solutions
• Order Processing

Type of Process:

Voice/Chat/Email/Data Entry

Soft Skills

• Excellent communication abilities
• Good listening and comprehension abilities
• Ability to effectively communicate, probe, and understand customer issues and provide first call resolution
• Good interpersonal and issue resolution skills
• Strong collaboration and coordination skills.

Qualification and Experience

• Minimum of a Bachelor's degree or equivalent in business or a departmentally related
• 0-2 years

Required Language Thresholds:

• C2/C1 level in any of the following languages: Dutch
• B2 level in English

Domain Experience

Any one of the following functional experience will be required:

• Order Management
• MDM
• AR
• Billing
• Accounting / AP
• Logistic Experience

Technical Application

• User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.)
• Good MS Office skills

We're offering these benefits

• Competitive Salary.
• Relocation Package.
• Meal Allowance on Card.
• Career Progression Opportunities.
• Parenthood Program.
• Well-rounded Health and Life Insurance Packages.
• On-site gym: includes indoor pool access, fitness classes, and a football pitch.

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Job Types: Full-time, Permanent