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Descrição de Tarefas e Responsabilidades

Noesis is looking for someone that could work on the following practices inside of Digital Success:

• Implement new technical solutions that improve the operations on Digital products
  
• Identify and implement opportunities for automation
  
• Implement various configurations on systems owned by Digital Success (sys admin)
  
• Train Digital Success team members on newly adopted technology
  
• Help upskilling colleagues in technical tasks already in scope
  
• Be the bridge between other 3rd line teams and Digital Success from a technical perspective
  
• Develop new solutions on any platform that eliminate friction in end user experience
  
• Investigate and solve complex issues arriving to Digital Success team
  
• Produce easy to follow documentation, using language normal humans can understand
  

Descrição do Perfil

Qualifications:

• 2+ years experience in Service Desk position on an international environment;
• Strong technical background, both in software as in end user hardware;
• Experience in Mac and/or Windows configurations;
• Experience in Google Suite, Atlassian products;
• Experience in conferencing technologies is a plus;
• Good English;
• Availability for US Shifts 24x7 and on call.