About the job Azure Developer

We are looking for an Azure Developer to integrate our project, based in Lisbon or Porto.

Your responsibilities include:Focus for this role will be working with the Windows Azure Active Directory components, assisting application developers writing authentication and authorization code to access a variety of resource endpoints.

Be available to take ownership of new cases and escalations via telephone and Web and provide support to enterprise customers and partners.

Scope a customer?s issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.

Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues.

Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

Document your technical work and research in detailed and comprehensive manner.

Prioritize your work to accomplish the most important and urgent requests first. Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problem

Requirements

Degree in Computer Science, or equivalent in work experience.

3+ years of experience in product support, technical software support, systems development, network operations, IT admin or IT consulting.

2+ years of experience in application development, software support or I.T. consulting, with experience in two of the following technologies:

Azure Active Directory

Active Directory Federation Services (ADFS) ? or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc.)
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