Dutch Speaking Tech Support ? Home based or Office Based

Lisbon, Portugal

Gross Salary Minimum ?20,000 per year

Job Duties

Providing first line technical support to users, working with applications/systems to undertake analysis, diagnosis and resolution of user?s problems, which may range from straightforward to more complicated technical issues. There is also a range of admin duties within this role.

· Assisting customers by phone calls, chat and emails from users regarding IT issues and queries;

· Logging incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.;

· Ensure that issues are resolved within ticket life cycle;

· Co-ordination between users and resolver groups (if necessary);

· Incident handling and escalation management;

· Work independently and within a team;

· All KPI related tasks must be followed & adhered to avoid business impact;

· Escalate unresolved calls to the resolution support team;

· Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;

· To maintain a high degree of customer service for all support queries and adhere to all service management principles;

Essential Criteria

Speak native level Dutch and fluent English

Have good tech support skills.

Team player and able to work on own initiative.

Job Types: Full-time, Permanent

Salary: 20,000.00? - 22,000.00? per year

Language:

• Dutch (Required)