Shared Service Center | Fluent English

We are currently recruiting for a Shared Service Center looking to expand its team.

Ivanti is a Service Management Tool being implemented across countries in scope of SoOne/SoOperating, to

manage the finance service demands towards the ESSC.

To administrate Ivanti tenants, 1st level support to users and support run activities for all topics related to functional and/or technical aspects

Main responsibilities

• User management: create, maintain, delete users in Ivanti where access is not automatically granted


• Manage incidents related to functional topics, being able to interpret and fix user issues, or to escalate to the correct level 2 support pier. Manage 3rd level Support with provider ops.


• Manage Bugs /users complains and specify requirements so that Project manager can address it for development


• Run controls and correct anomalies on the tool and solve any inconsistencies that impact operations


• As Admin, provide support testing to Project manager for product enhancements / monthly releases


• Analysis of capacity and performance to flag potential improvements to enhance efficiency for users or/and of the tool itself

What you need to succeed

Must-have:

• IT background preferably, with an experience of minimum 2 years (level of IT support)

Knowledge of SCCM, Active directory, Networks and User Administration Experience in usage of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira?)

• General ITIL knowledge


• Fluent in English ( French is a plus)

Nice to have:

• Agile / SCRUM methodology knowledge


• Experience in administration of a ticketing tool (e.g. Service Now, BMC Remedy, Salesforce, Jira?)


• QA testing background


• Finance Background


• Previous work experience in an international shared services center

Soft-skills:

• Enthusiasm for IT solutions and innovative technology


• User experience-oriented thinking


• Good communication skills and time management


• Motivated by working in an international context & enjoy working in a diverse team


• Service mindset oriented, structured thinking, and focused on finding solutions.


• Able to work in a team, developing strong external & internal relationships with the different parties involved

Next Steps

If you?re interested in this opportunity, apply by clicking ?Send CV?. #1024258

Salário em função da experiência