About the job

As Cash Management Digital Servicing Manager your role is to guarantee the timely delivery of daily banking services for all Corporate Clients across Europe. You lead a team of analysts who ensure the efficient delivery of high quality service to clients in the management of their current accounts and Cash Management queries. You will leverage all BNP Paribas capabilities to ensure the most appropriate solutions are offered to our clients with the highest ethic and conduct standards.

Your Main Activities Are

• Manage day to day activities

  
  

  • Organize and track the activities of the team by ensuring the timely implementation of the clients' solutions and coordinating efficient responsiveness towards clients and internal stakeholders.

    
    

  • Ensure the team organization and governance are relevant by organizing regular team meetings to encourage exchange of ideas and monitor projects and initiatives.

    
    

  • Follow-up incident resolution, analysis of client?s feedback and actions to implement and ensure complaints are properly managed.

    
    

  • Promote ?Selfcare? habits to client, as part of the digitalization initiatives.

    
    

• Develop quality of service

  
  

  • Regularly meet with local marketers/sales and coverage to understand client needs, client general context and to develop of partnership approach with them.

    
    

  • Ensure and improve day-to-day operational efficiency for maintaining and improving effective client queries management.

    
    

  • Initiate changes to improve productivity and quality or reduce operational risk.

    
    

• Operational risk management.

  
  

  • Design, implement and maintain an optimal control framework to ensure reliability and traceability of the work done.

    
    

  • Risk control: ensure all incidents are tracked and monitored on the relevant system.

    
    

• Define, implement and maintain activity metrics and reporting.

  
  

  • Ensure productivity and quality control by implementing and monitoring relevant KPIs and KQIs.

    
    

  • Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools.

    
    

  • Build action plan to improve service based on indicator results.

    
    

• Ensure Team development

  
  

  • Define individual objectives and run appraisals on a yearly basis with a mid-year reviews.

    
    

  • Contribute to Cash Management Servicing transformation to implement successfully the target model and ensure change management within the teams.

    
    

  • Share skills and expertise within the Servicing environment and beyond (cross and up-skilling).

    
    

  • Support the teams in the proposal and implementation of digital solutions

    
    

Profile and Skills to Success

• Bachelor degree in Economics, Finance or Accounting

  
  

• At least 7 years of experience in Banking and Financial Operations, and at least 3 years in Client Management.

  
  

• Fluency in English is required

  
  

• Knowledge in Investment & Wholesale Banking - Cash Management & Corporate Deposits

  
  

• Proficiency in MS Excel, MS Powerpoint and project management framing

  
  

• Skills

  
  

  • Organisational skills

    
    

  • Creativity & Innovation/Problem solving

    
    

  • Communication skills - oral & written

    
    

  • Client focused

    
    

  • Decision Making

    
    

  • Ability to set up relevant performance indicators

    
    

  • Ability to develop others & improve their skills

    
    

  • Analytical Ability

    
    

  • Ability to develop and leverage networks

    
    

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees ? including more than 148 000 in Europe.

• Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.
  

• In case you are selected for this role, further documentation will be requested to support your hiring process.