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Service Desk Technician (Global Operation Centre) Full-time

de Logicalis Lisboa em Lisboa (Publicado em 11-01-2022)

Descripción del puesto de trabajo


Logicalis is a global Digital Transformation Enabler and a Cloud Managed Services Provider.
Logicalis employs over 6,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 10,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, Microsoft, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.
The Logicalis Group has annualised revenues of $1.5 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa, and is fast establishing itself as one of the leading IT and Communications solution integrators, specialising in the areas of advanced technologies and services.

The Role:
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities:
  • Provides support via phone, e-mail and chat to employees of corporate clients.

  • Assists users in troubleshooting Outlook.

  • Provides support for Microsoft Operating Systems (Windows7, Windows 10).

  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

  • Provides support for mobile devices including configuration and email sync.

  • Handles 50-60 issues per day efficiently and appropriately.

  • Maintains regular and punctual attendance.

  • Utilizes Active Directory database to reset network passwords.

  • Assists users in adding and changing network printers.

  • Provides technical support for VPN connectivity issues.

  • Controls user?s computers utilizing remote access tools.

  • Troubleshoots remote access connectivity problems.

  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

  • Supports and conducts self in a manner consistent with client service expectations.


Physical Demands:
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

Requisitos del puesto


Requirements:

  • High School or Technical High School

  • Fluent English

  • 1 year experience in call center or service desk environment.

  • Knowledge of various PC hardware and software applications including:
    • Operating Systems: Windows 7, Windows 10

    • Office 365 Support

    • ServiceNow or other ticketing systems
    • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

    • Internet Service Provider (ISP), Cable Modem, and Internet Support.

  • Effective troubleshooting and documentation skills

  • Experience navigating a knowledgebase

  • Proficient use of Microsoft Office applications.


Resumen de la oferta


  • Tipo de empleado:
    Full-Time
  • Localización:
    Lisbon
  • Tipo de empleo:
    IT/Telecomunicaciones
    Atención al cliente/Tele-Marketing
    Consultoría
  • Experiencia:
    Not Specified
  • Fecha de publicación:
    1/10/2022


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