We are looking for an outgoing and highly motivated Customer Support Agent to deal with our customers. The CS Agent plays a key role in optimizing the customer experience and also work with different departments in order to solve customers-related issues. To be successful, you should be able to show empathy and have excellent communication skills.

The training will start on January 2022.

Main responsibilities:

• 
  Build and maintain a strong relationship with players by providing prompt and accurate service in order to promote customer loyalty via several media channels.


• Liaising regularly with the Finance department and validating the KYC (Know Your Customer) documents in order to facilitate players? monetary transactions.


• Working closely with the Technical department in order to remain aware of and to solve any potential technical issues associated with the casino products.


• Communicating with the Marketing department to escalate and solve any issue that may arise.


• Ensuring delivery of excellent customer service to resolve any kind of inquiry.


• Being aware and keeping up to date with all the procedures related to your department.


• Being able to point out any process weaknesses and escalate it to the management.

Key requirements:

• 
  
  • Excellent communication skills in French (writing and speaking)
  
  
  • Good command of English
  
  
  • Highly motivated team player
  
  
  • High level of empathy
  
  
  • Good knowledge of different kinds of casino games
  
  
  • Able to work in a high-volume work environment
  
  
  • Self-motivated with a positive attitude and good problem solving skills
  
  
  • Previous experience from a customer service position is an asset.
    
  
  
  • Additional Information
  
  
  
  

Full time position, based on the outskirts of Lisbon (Alfragide).

Package:

• • 36 working hours per week
  
  
  • Permanent Contract
  
  
  • Food Allowance
  
  
  • Transport Allowance
  
  
  • Gym allowance
  
  
  • Quarterly event activities
  
  
  • Health and dental insurance