You come with:

• Experience in leading Trainers and Quality Teams, preferably in BPO environment;
• Proficiency on C1 level in English written and spoken + Proficiency on B2 level in other language written and spoken;
• Very Good Knowledge on Quality Standards: experience in quality, preferably in BPO environment;
• Experience in Training, preferably in BPO environment;
• Leadership skills: excellent oral and written communication skills;
• Adaptable to customer needs: oriented to solve customer requests; courteous attitude towards the customers and efficiently solving their issues;
• Ability to quickly learn, focus, have flexible thinking and emphatic behavior.

Your day in Conectys:

• You will manage groups of Quality Assurance Associates and Product Trainers for Specific accounts;
• You will have to meet all required deliverable for the project, enhance and optimize the QAT processes;
• You will provide added value service to the client and other stakeholders that make an impact on the client?s business;
• You will provide Coaching and development to your team members;
• You will collaborate with other stakeholders for project improvement initiatives;
• You will serve as a bridge between the QAT team and upper management.

We come with:

• 2 weeks Training from the Office/Lisbon;
• Multicultural environment;
• Career growth to other roles inside of the Sales & Marketing department;
• Office location ? Lisbon city center;
• Health insurance as of the 7th-month contract;
• Working on an international team.

Job Type: Full-time