La mission

We?re looking for a highly motivated and talented Account Billing Manager to join Sanjow's team in Lisbon. Your main responsibilities include developing key relationships with Payment Service Providers (PSP) and monitoring closely our KPI?s. You should have demonstrated knowledge/passion for the e-commerce sector. We?re a small team at Sanjow, be ready to get your hands dirty!

You will work directly with senior team members to:

• Supervise and manage all billing processes with our PSP


• Verify and assess all bills before processing


• Strengthen relationships with current Payment Service Providers


• Search, onboard and develop new partnerships with Payment Service Providers


• Implement quality billing practices and procedures


• Manage payment disputes using our chargeback remediation solution


• Implement new ideas to improve general merchant account reputation


• Develop best-practice techniques along with senior team members


• Get involved in future projects


• Add value to business each day by providing the right information at the right time

If you join us, we aim to provide you with:

• A full-time position in our team


• Amazing learning opportunities as a key member of our team


• A unique experience in a fast-growing Lisbon startup


• An ideal work environment


• A diversity of day to day tasks


• A really wide-angle view of the digital and the e-commerce industries


• A unique opportunity to onboard ideas, test them and push them to users

Your profile

• You are fluent in English. Another language (Portuguese, French...) is a plus


• You have excellent communication and interpersonal skills


• You are organized and able to manage your time efficiently. Strong attention to detail is necessary for this position


• You are able to work independently and in a team


• You have a strong ability to prioritize and to take initiatives


• Advanced skills on Excel and PowerPoint


• A degree in business management is preferred


• Curiosity, passion, a lot of energy, ambition and a great sense of humour

Processus d'embauche

Two interviews with the two co-founders, in visio or in our Lisbon office

Entreprise

We are a European e-commerce group specialized in digital services. At Sanjow, we make admin stuff easy and we rock at it! Our businesses are mainly focused on the UK but we are moving oversea.

Our brand's name comes from the contraction of support in Japanese ("sanjo") and flow. It is part of our brand's DNA to assist individuals and businesses with our turnkey online solutions.

After living for 7 years in London, we realized how frustrating and exhausting it can be to take care of bureaucratic paperwork. At this time, we faced time-consuming processes and repeated tasks instead of focusing on what was really essential to us. As digital became a crucial part of our lives (even more with the covid pandemic), we developed custom-build and hassle-free solutions for B2C and B2B customers in the UK.

Thanks to our experience and thanks to our customers' feedbacks, we have developed various tools and platforms and became one of the leaders in the area.