THE HOTEL:

A luxury hotel in Lisbon, Portugal. Long considered the city's finest hotel, Four Seasons Hotel Ritz Lisbon reflects the nobility and charm of historic Portugal, and offers vistas of Eduardo VII Park, St. George's Moorish castle, the Old Town and the Tagus River from atop one of Lisbon's seven hills. It holds 282 high luxury rooms, a high end Restaurant (Varanda) managed by Chef Pascal Meynard and Pastry Chef Fabian Nguyen, a Piano Bar, a Sushi Bar, a Spa and the most beautiful fitness center on the rooftop. Four Seasons Hotel Ritz Lisbon holds one of the most precious art collection in the World, all available for our guests enjoyment.

THE JOB:

Responsible for selling the Hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest?s satisfaction.

ESSENTIAL FUNCTIONS:

1. Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.

2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.

3. Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.

4. Handle guest complaints in accordance with Four Seasons policy.

5. Process WRO, Trust, Internal Reservations, and FIT reservations.

6. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

7. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.

8. Monitor Front Desk reservations made night prior, address any reoccurring issues.

9. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests? arrival.

10. Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.

11. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

12. Respond according to the crisis management plan to any resort emergency or safety situation.

THE PROFILE:

Education: High school diploma.

Experience: Previous Reservations and/or Front Office, High Volume Call Center and technological savvy (reservation programs).

Skills and Abilities: Reading, writing, and oral proficiency, Communication Skills, Strong Customer Service

WHAT WE OFFER:

Quality of Hire - meaning you'll work with the best

Excellence of Service - meaning you'll have the best standards in Hospitality

Outstanding Culture - meaning you'll be part of a motivated workforce

High Notoriety Brand - meaning an increase in your employability

If Excellence is what you are looking for, we invite you to submit your application and join our Team!