About the job

The role sits within the Cash Management Support team of Client Management, acting as a single point of contact to manage the smooth onboarding of BNP Paribas Corporate clients from the account opening on and provide a best in class day to day support. The Team Leader works with and supports the Client service officer in delivering high quality service in accordance to the banks policies and procedures, as well as local and global rules and regulations.

Your Main Activities Are

• Act as a single point of contact to support corporate clients for all their cash management queries.

  
  

• Organize work and is responsible for the proper allocation of tasks, based on a structured prioritization and capacity management system.

  
  

• Ensure the managing of client queries is smooth and in accordance with procedures/policies and within lead times.

  
  

• Work in close partnership and acting as a coordinator with both internal and external stakeholders to manage client requests effectively.

  
  

• Manage risk and ensure the respect of compliance rules at Bank level and BCE, protection of the interests of the Bank and the Client, including fees and billing.

  
  

• Manage risk and ensure team development as well as define, implement and maintain activity metrics and reporting.

  
  

• Respect and promote the management system in place for production control and monitoring (e.g. whiteboard, Production meetings, Business Committees with Stakeholders (SLA), etc.).

  
  

• Organize regular team meetings to encourage exchange of ideas and monitor projects and initiatives.

  
  

• Provide the team with the necessary means to do the job as expected (relevant training and coaching, motivating environment), implement and maintain activity metrics and reporting.

  
  

• Develop quality of service, improve client satisfaction and Net Promoter Score

  
  

Profile and Skills to Success

• Bachelor degree, preferably in Economics, Finance, Business Administration or equivalent

  
  

• 5 to 7 years of experience in Client Management or Banking and Financial Operations

  
  

• Knowledge in Investment & Wholesale Banking - Cash Management & Corporate Deposits

  
  

• Creativity & Innovation/Problem solving

  
  

• Ability to develop others & improve their skills

  
  

• Take initiative, propose & signal improvements/changes

  
  

• Communication skills - oral & written

  
  

• Client focused

  
  

• Fluent in English

  
  

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees ? including more than 148 000 in Europe.

• Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

• International reach
  

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

• Please note that only applications submitted in English will be considered.

• In case you are selected for this role, further documentation will be requested to support your hiring process.