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Change Management Full-time

de Generix Group Porto em Porto (Publicado em 13-09-2021)

COMPANY OVERVIEW

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.

Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain. Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.000 companies worldwide.

Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let’s build our future together!


Ready to join us the challenge of digital transformation of prestigious clients?


JOB DESCRIPTION

In compliance with ITIL best practices:

> For the standard (catalogue & pre-authorized), the change manager leads a production team that manages the life cycle (from the order to its implementation)

> For non standard changes, the change manager prepares, review and organize Change meetings. To ensure that all information needed are included.


MAIN RESPONSIBILITIES

> Define the organization of the team, manage human resources and set objectives;

> Plan and monitor the work of the team;

> Study, prioritize and categorize the change requests;

> Evolve service offers to integrate new standard change (service catalogue);

> Identify normal changes that can become standard changes, and participate in their industrialization;

> Define and guarantee the execution of established processes;

> Follow up the Change operations and solve any related problem to secure actions;

> Manage a consolidated change schedule and solve scheduling/planning conflicts;

> Participate in the prioritization of domains with R&D and Service to increase stability;

> Monitor and guarantee service commitments (delivery, change, ...);

> Have a transverse and consolidated vision of all Changes;

> Ensure consistency, completeness of Change information, and adherence to Processes and Procedures;

> Contribute to the reliability / improvement of these Change-related Processes and Tools in an ITIL context;

> Contribute to various committees and meetings;

> Contribute to reporting on Change activity;

> Produce KPI to follow activity and share them with managers;

> Preparing forecasts and assessing the real impact of changes;

> Cooperation with respective project teams and other leaders involved in organizational change;

> Support and management of the necessary communication activities related to the changes.


EXPERIENCE REQUIREMENTS

> Degree in Information Technology, Mathematics or similar will be a plus. Level 4/5 in Computer Science, Electronic or similar;

> Experience in a similar activity or at least 5 years of experience in Production Management activity (change, incident, problem);

> ITIL certification is an asset;

> Knowledge of Linux and Windows operating systems (IBMi system would be a plus);

> Knowledge of the EDI arena would be a plus;

> Experience in Change Management or similar positions;

> Knowledge and experience on project management in an Agility context;

> Ability to identify problems at an early stage and to solve them effectively;

> Well-developed listening, communication and decision-making skills;

> Ability to influence people from different levels of the organization;

> Fluent in French and good level of English will be a plus.


OFFER

> Attractive compensations and benefits;

> Good team spirit and collaborative environment.


For application, please send your CV to: [email protected]


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