We're hiring a Customer Service Senior Agent to join Ventask's operations.

Ventask is a fast growing Contact Center Service Provider based in Lisbon, we´re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Renewable energies and Utilities Industries.

We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider. Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms. .

Responsibilities:

Customer Service Support for the Italian Market;
Ensure an adequate response time while delivering the highest possible service;
Help Clients by phone, chat or social network any of the customer?s questions and concerns regarding the service and deliveries;
Maintain excellent quality and efficiency to achieve company targets
Provide Information regarding shipping and delivery;
Advice our customers on a high level, providing an excellence service and meeting their individual needs.
Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
Ensures both individual and team productivity,

Profile:

Must have at least 1 year of experience in a customer center environment;
Fluency in Italian (C2 or native);
Good knowledge of English (B1 or more)
Demonstrated ability to coach, improve performance and develop individuals;
Must be able to effectively communicate (both verbally and in written form);
Ability to work independently and in a team environment to accomplish a common goal;
Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
Mindset focused on the Customer Experience;

Our Offer:

Base Salary + Bonus + Meal allowance
Healthcare insurance
Lifestyle employee protocols
Direct Contract with the Company
Good opportunity to grow and evolve within our organization
Work location: Lisbon

Tipo de oferta: Full-time, Efetivo/CLT

Salário: 1.200,00? - 1.600,00? por mês

Benefícios:

• Descontos comerciais
• Horário flexível
• Seguro saúde
• Trabalho remoto

Horário de trabalho:

• De segunda à sexta-feira
• Turno de 8 horas

Remuneração suplementar:

• Adicional nocturno
• Bónus anual
• Bónus de performance
• Bónus trimestral
• Décimo terceiro salário
• Hora extra
• Subsídio de Natal

Teletrabalho:

• Temporariamente devido à COVID-19