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Junior Back Office Admin Full-time

de Pipedrive Lisboa em Lisboa (Publicado em 07-05-2021)

We believe it takes great people to make a great product. That?s why our team lives our company values, and we hire based on them too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 95,000 companies and used in 150 countries. We have grown from a five-man team to a truly international company of over 700 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.
The Junior Back Office Admin will be part of our customer facing teams, and its mission is to help our customers and our support teams by being responsible for administrative tasks associated with customer?s requests or specific programs offered by Pipedrive. These tasks may also represent some direct contact with customers.
Main responsibilities:

  • Process and track requests related to the Tell a Friend Program and act as a point of contact to internal teams to provide support regarding the delivery of physical and digital items. Manage and maintain stocks available. Work together with the Product Manager responsible for the program to identify areas of improvement.

  • Manage and respond to online reviews left by customers through online platforms.

  • Perform administrative tasks associated with sandbox accounts requested for development purposes.

  • Monitor and respond to NGOs and Startups requests for special trial periods or discounts in Pipedrive. Evaluate each case according to an approved matrix. Manage the communication with these customers and help convert them into full paying customers.

  • Manage customer complaints regarding inaccurate leads obtained through Prospector.

  • Monitor Support?s backlog and identify areas of improvement to increase efficiency.

Skills:

  • Decision making;

  • Organisational skills;

  • Time-management skills;

  • Great interpersonal and communication skills;

  • Attention to detail;

  • Process-oriented mindset;

  • Ability to coordinate with multiple stakeholders, departments and vendors;

  • Ability to work without immediate or constant supervision.


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