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Customer Service Officer Full-time

de BNP Paribas Lisboa em Lisboa (Publicado em 14-04-2021)

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.



BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.


Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.


The Team Accounts Portugal is a key department within BNP Paribas Portugal Branch. Its objective is to open and maintain accounts for Corporate Clients. As such, the team contributes to the verification of documentation provided by the clients for account opening, account updates and account maintenance.


This position reports to the Head of PT Accounts team in BNPP Lisbon Branch.

ROLE AND RESPONSIBILITIES


  • Analyse the documentation provided by BNPP clients (i.e. verification of signatures, identification of persons; and certify that all documentation is attained in accordance with the Legislation of Banco de Portugal and with the Group Procedures);
  • Opening of new accounts/sub-accounts, in BNPP?s dedicated tools, the authorized signatories and their respective delimitation of powers according to the signing instruction (i.e. Power of Attorney) provided by clients;
  • Ensure the updates of clients details, add/remove authorized signatories further to clients? instructions;

  • Closure of clients? accounts following the procedures in place;

  • Perform the reconciliation/audit of the information recorded in BNPP?s internal tools and put in place actions in case of mismatching information;
  • Report to the Banco de Portugal/Central Bank on a daily basis the list of individuals provided by the fiscal authorities (i.e. pledge accounts, insolvencies processes);

  • Assist the operational control team during their audit and ensure a smooth coordination between the departments;
  • Analyse the existing processes in place and propose action plans to improve the processes;

  • Anticipate the recertification needs and update the information accordingly;

  • Liaise with the several stakeholders on a daily basis (i.e. Local Coverage, European Corporate Hub, Client Service Desk, Legal Department, Compliance)

  • Additional tasks include the archive of original documentation and digital archive organization and management of returned mail.


PROFILE


  • University degree, preferably in Law / Regulation / Economics/ Management;

  • At least 2 years of Bank experience, particularly in KYC or administrative areas;

  • Fluency in English ? both verbal and written ? is mandatory;
  • Excellent verbal, presentation and written communication skills;

  • Good knowledge of Microsoft Office tools, especially Excel;

  • Team player;

  • Rigorous, attention to detail and risk aware;

  • Strongly committed and collaborative mind-set;

  • Organizations and prioritization skills;

  • Polyvalent, flexible, resilient and able to adapt;

  • Agility with internal and external tools;

  • Awareness of Banco de Portugal legislation regarding opening accounts.


Please note that only applications submitted in English will be considered.


In case you are selected for this role, further documentation will be requested to support your hiring process.


BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.



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