As an Technical support Advisor, you will offer first-class Tech support to clients - After sales for several brands in terms of domestic appliances.

Tasks

• Responsible to follow the direction of management and provide feedback


• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented


• Ability to assist users with after-Sales, General Inquiries, and technical support issues via phone/email (as assigned)


• Ensure excellent customer satisfaction


• Respond to inbound customer requests, document relevant case information

Requirements

• For non-EU residents, it is mandatory to have a valid work permit


• Previous experience in Customer Service or Sales is a plus


• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact


• Excellent communication skills coupled with empathy and team spirit


• Native or Proficient (C2) French and fluent English (minimum level B2)

Benefits

• Relocation package ? accommodation in a shared apartment for 6 months and flight reimbursement.


• Availability to work from home temporarily


• Health insurance with a dental plan (after 6 months contract)


• Competitive wages (14 monthly payments per year)

Additional Benefits

• New and modern office located where the action is: Lisbon- Portugal.


• We promote inter-company mobility to work at any of our sites around the world.


• Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!


• Work with adventurous people from over 15 nationalities

Location

Lisbon (Portugal)