Description

The Customer Value Specialist is accountable for helping to shape and implement the base growth and retention strategy for their area, ensuring all customer interactions are relevant and build a broad and deep relationship with our customers.

Job Responsibility

• Idealize and execute CVM commercial actions and digital campaigns that drive incremental customer value;
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  Establish the customer strategy based on specific need states;
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  Define the price of the products/propositions that will deliver against the developed segment (understanding economic patterns, market practices and competitor behaviors in the marketplace);
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  Assists in the development of a compelling and inspiring vision, strategy and ambition including experience, commercial and operational dimensions;
  
• Develops a detailed understanding of the economics of the product/service/channel and uses this to drive commercial improvement;
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  Responsible for a clear lifecycle management approach, with appropriate campaign execution touchpoints and triggers;
  
• Identifies areas of opportunity on customer experience and operational efficiency and recommends actions to drive performance and improvement;
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  Defends the best practices throughout the Squad/Team with focus on customer and brand experience;

Competencies

• Bachelor?s or Master?s Degree (or equivalent) in quantitative fields like Economics, Management, Computer Science, Engineering, Applied Mathematics, or similar;
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  Experience of launching products and propositions in a technology based matrix organization
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  Passionate about Digital Marketing techniques and Agile methodologies
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  Excellent influencing and negotiation skills (Ideally experience in commercial/new partnerships negotiations)
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  Deep understanding of managing complex roadmaps, associated budgets and other related resources
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  Experience in managing budgets, developing business cases and building strategies
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  Strong understanding of new ecosystem partnerships
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  Good communication and presentation skills