Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

• Responsible for checking disbursement accounts (DAs) based on the guidelines presented by the Principal and within the WSS Ships Agency SOPs.
  
• Appointment Acknowledgement and job creation in Virtual.Agent
  
• Checking DAs on their accuracy towards the Principal?s guidelines and contract terms,
  
• Contacting the Local Agents regarding PDAs, RDAs, FDAs (required changes), SDAs which need to be created,
  
• Sending PDAs, RDAs (if required), FDAs, SDAs to the Principal,
  
• Coordinating creating and forwarding Statement of Account (SOA) to Principal (West only)
  
• Follow up with customers regarding payments on a regular basis. (East and West). Seek advice from SA Credit on best approach. Escalate to Global Agent where required.
  
• Daily check to ensure customer payments reflect the correct DA IDs to which the payment relates to assist Cash Collector in funds allocation.
  
• Coordinating any required administrative clarifications between Local Agents and Principal,
  
• Arranging payments from Principal and to Local Ports, by following up the Principal with balances and coordinating with Cash Collectors for payment allocation
  
• Communicating with the Principal in a professional way, meeting any required and / are agreed timescales,
  
• Providing any necessary reports to the Principal as agreed
  
• Responsible for ensuring that all internal and external requirements related to filing and storing of documentation related to disbursement accounts are fulfilled.
  
• Complete checking and finalising the disbursement account within agreed KPIs (either internal KPIs or those agreed with the Principal).
  
• Responsible for ensuring the accuracy of data within the disbursement account
  
• Monitor/follow-up timely upload of invoices and DA status changes by Local Agents
  
• Maintain oversight on DA production in Virtual.Agent,and follow up with Local Agents and DA Centre for overdue FDAs.
  

Accountabilities

This position will be measured against:

• KPI as specified in Service Level Agreement
  
• DA quality check and production time
  
• Verify handling fee in PDA/RDA/FDA against handling fees listed in agreement.
  
• Review the variance cost between PDA/RDA at 10% or RDA/FDA at 3%.
  
• Proof of supporting document must be obtained
  
• Accuracy of customer disbursement accounts:
  
  • Team leads in GA Admin teams should raise an IPs against GA Admin who miss invoices
    
  • GA Admin should raise IP against Local Office when they do not provide invoices, variances exceed agreed parameters etc.
    
• Number of complaints
  
• Compliance with all applicable processes
  

Health & Safety

As an employee:

The employee is responsible to adhere to the company?s health and safety* requirements to ensure their own safety and the safety of their colleagues by:

1. participating in risk assessment processes in the workplace

2. completing required health and safety training and certifications

3. following safe work practices and procedures and use personal protective equipment (PPE) when required

4. inspecting equipment and the workplace regularly and actively eliminating hazards

5. reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure

6. Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety

• this includes physical as well as psychosocial health and safety
  

Main Qualifications

• Good command of written and spoken English language.
  
• At least secondary education.
  
• High level of accuracy in work.
  
• Computer literate.
  
• Ability to resolve problems.
  
• Systematic and accurate nature.
  
• Experience in the shipping industry preferred.
  
• Knowledge of second foreign language would be of benefit
  
• Ability to organise/co-ordinate and strong attention to detail and the ability to multi-task
  
• Reliable, enthusiastic and professional manner
  

#LI-POST

We will only accept applications with a valid residence and work permit in Portugal.