BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 71 countries, with 200 000 Employees ? including more than 150 000 in Europe and 6 000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, the Group has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Thanks to its international presence and regular and close collaboration among its businesses, BNP Paribas has the resources to support all clients - individuals, entrepreneurs, SMEs, large corporates, institutional investors and community organisations - with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

Within the Client Management division of BNP Paribas CIB, the Global Markets Client Service teams? objective is to provide our clients with a top of the range service and ensure a dedicated follow up of their products. Working closely with the different Global Market teams (Sales , Business manager , Middle and Back Office, etc), métier (GECD and FI) and products (Equity, Commodities, Credit, FX and Interest Rate derivatives, etc), the Global Markets Client Service engages all level of management internally and externally in developing operational efficiency to advance the business to business relationship. Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on Post Trade & Regulatory services.

The Global Markets Client Service teams are responsible for the correct and timely production and distribution of various reports (valuation, audit & regulatory reports) and for providing the client with an indicative price of their product at a given point in time. They are also the entry point for any client enquiries regarding their reporting needs. They are responsible for the clear and correct communication to the client regarding new rules and regulations and they will work together with the project team and the client to make sure all documents and information exchanges are carried out properly and with the correct timeframe. Global Markets Client Service Support reports to the Head of the Client Services Reporting Team.

ROLE AND RESPONSIBILITIES

Produce day to day services Audit Statements:

• Ensure the audit reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports

  
  

• Ensure daily controls and distribution

  
  

• Manage priorities in relation with Auditors

  
  

• Participate Actively in the Peak Season and try to meet daily production targets

  
  

Produce day to day services Global Markets:

• Ensure reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports

  
  

• Be able to handle, escalate, investigate and report on valuation, audit and regulatory reporting queries

  
  

• Ensure daily controls and distribution

  
  

• Manage priorities in relation with trading and marketers

  
  

Achieve Client Satisfaction:

• Advocate for client while upholding bank policy and industry regulation

  
  

• Develop Business to Business relationships across product disciplines and functions

  
  

• Participate in the preparation & sending of mass mailing campaigns aimed at clients

  
  

PROFILE

• Bachelor Degree in Economics, Finance, Management, Business Administration (or similar areas) or relevant Banking experience

  
  

• Experience in banking or relevant experience is a plus

  
  

• Knowledge of Global Markets, related products, and derivatives and processes is a plus

  
  

• Ability to work with MS Office (namely, Excel)

  
  

• Experience in a client-facing role

  
  

• Rigorous to ensure quality

  
  

• Strong interpersonal and communication skills

  
  

• Excellent analytical and problem solving skills~

  
  

• Fluent in English / French or Dutch is a plus

  
  

Be available for an uncertain fixed term contract.

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location

: PT-11-Lisbon

Job Type

: Fixed Term

Job

: CUSTOMER RELATIONSHIP MANAGEMENT
Education Level: Bachelor Degree or equivalent (>= 3 years)
Experience Level: Beginner

Schedule

: Full-time